Any orders made at our store will be shipped, without delay and on time. Currently Australia Post are as normal and postmen, delivery drivers and Post Offices continue to operate.
Australia Post have indiciated that some deliveries, which may include Express Post articles could be delayed. However as it stands - this is not the case and they are working harder than ever to bring you your pots of gold and to brigthen your day. At present there are no confirmed cases of the COVID-19 virus in their Australian workforce and they are actively taking precautions to ensure that this remains the case.
We confirm that we are keeping on top of all possible scenario's that may impact you in any way and we will be the first to let you know, as soon as we do, if anything changes.

Order Confirmation

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.

Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

Where is my Order?

If you live in a major city within Australia, expect your order to arrive within 7 days. If you require express shipping, please let us know.

If you are outside of Australia, please allow approximately 14 days for delivery.

Our shipping partners deliver parcels upon timing stipulated here above. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.

Please contact us if you are having difficulties with your order.

Returns and 60 Day Money Back Guarantee

We will replace any damaged products if you return them within 30 days of purchase.

We also offer a 60 day money back guarantee. If you are unhappy with your product, please contact us at admin@houseofvimm.com. 

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